Computer-Repair.ie

Remote Support

Computer Repair provide a powerful, low carbon, secure and remote IT Support Solution to all our clients; direct from our offices - 24 hours a day, 7 days a week.

From pc's to servers, laptops to netbooks and apple macs to smart phones - remote support is available to all.

How much does it cost?

Remote Support is included in all of Computer Repair's IT maintenance contracts.

How does remote support work?

Once our support team receives a request, a ticket is raised and the client is contacted to proceed with the remote support connection.

When the support session is confirmed, our support team will login to the clients desktop and begin to resolve the problem that the client is experiencing.

When the problem is resolved, our technician will log off, notify the customer, email the results and close the ticket off.

At the end of every month, each client is emailed a log of all connections / resolutions provided throughout the month for their own records.

What can be fixed remotely?

The majority of computer issues can be resolved remotely, see below for some examples:

Virus problems
Printer problems
Email problems
Password problems

The one exception is broadband. Generally, broadband problems need to be resolved onsite.

What methods do you use for remote support?

VPN, Remote Desktop, Teamviewer, Logmein and VNC are all used in our remote support solution.